Your personal information matters to us. This policy explains exactly what data ma77 collects, why we collect it, how it is used and what controls you have over it as a registered user of the platform.
These principles shape every decision we make about data collection, storage and processing on the ma77 platform.
ma77 does not sell, rent or trade your personal data to third-party marketers. Your information stays within the platform and its essential service providers.
We only collect data that is necessary to operate the platform, verify your identity, process PKR payments and keep your account secure. Nothing more.
All personal and financial data is stored using industry-standard encryption. Payment details such as JazzCash and Easypaisa account numbers are handled with strict access controls.
You can request access to the data we hold on you, ask for corrections or request account deletion. These rights are described fully in the policy below.
Promotional communications from ma77 are opt-in. If you'd rather not receive them, you can manage your preferences in account settings at any time without affecting operational notifications.
This policy explains in plain terms every category of data we collect and every purpose for which it is used. No hidden clauses, no vague language.
This Privacy Policy applies to all users of the ma77 platform, including anyone who visits the ma77.vip website, registers an account, downloads the ma77 mobile app for Android or iOS, or interacts with ma77 through any channel through which the platform is made available.
By registering an account or using the platform, you confirm that you have read and understood this Privacy Policy and that you agree to the collection and processing of your personal data as described below. If you do not agree, please do not use the ma77 platform.
In simple terms: If you're a ma77 user — whether you're placing bets, playing casino games, depositing in PKR or just browsing — this policy covers how your data is handled.
ma77 collects personal data in several ways — directly from you when you register or use the platform, automatically when you interact with the website or app, and from third parties such as payment processors when you make a transaction.
Note on payment details: ma77 does not store your JazzCash PIN, Easypaisa password or full bank card numbers. Payment credentials are handled directly by the respective payment providers under their own security frameworks.
ma77 uses the personal data it collects for the following purposes. We only process your data for the reasons described below — if we need to use your data for a new purpose that is materially different, we will update this policy and notify you.
| Purpose | Data Used |
|---|---|
| Account registration and management | Name, email, phone, date of birth, address |
| Identity verification (KYC) | CNIC, passport, date of birth |
| Processing deposits and withdrawals in PKR | Payment method details, transaction history |
| Providing betting, casino and gaming services | Account activity, session data, device info |
| Customer support | Account data, communication history |
| Fraud prevention and security | IP address, device fingerprint, behavioural data |
| Responsible gaming monitoring | Betting and session activity patterns |
| Platform improvement and analytics | Anonymised usage data |
| Promotional communications (opt-in) | Email, phone number, preferences |
ma77 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:
All financial transactions on ma77 are conducted in Pakistani Rupees (PKR) through supported payment methods including JazzCash, Easypaisa, Raast, direct bank transfer and card payments. When you initiate a deposit or withdrawal, the transaction is routed through the relevant payment provider's secure infrastructure.
ma77 retains records of your transaction history — including deposit amounts, withdrawal requests, dates and the payment methods used — as part of your account record. This data is used for account management, dispute resolution and compliance with financial record-keeping obligations.
Sensitive authentication credentials for your payment methods (such as JazzCash PINs or bank internet banking passwords) are never requested by ma77 and are never stored on our systems. If you are ever asked to provide such credentials by someone claiming to represent ma77, treat it as a fraudulent communication and contact our support team immediately.
Chargebacks and disputes: If a chargeback or payment dispute is raised, ma77 may need to share relevant transaction data with the payment provider or their dispute resolution process to resolve the matter.
The ma77 website and app use cookies and similar tracking technologies to provide a functional, personalised and secure experience. The following categories of cookies are used:
You can manage cookie preferences through your browser settings. Disabling cookies beyond the essential category may affect some features of the platform but will not prevent you from accessing core services.
ma77 does not sell, rent or trade your personal data to unaffiliated third parties for marketing or commercial purposes. We share data with third parties only in the following limited circumstances:
Third-party processors: All third parties with whom ma77 shares personal data are required to handle it in accordance with applicable data protection standards and only for the purposes for which it was shared.
ma77 retains your personal data for as long as your account is active and for a period thereafter as required by our legal and compliance obligations. The specific retention periods depend on the type of data and the purpose for which it was collected.
When data is no longer needed and no legal obligation requires its continued retention, ma77 deletes or anonymises it in a secure manner.
As a user of the ma77 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team — your request will be acknowledged promptly and handled within a reasonable timeframe.
You can request a copy of the personal data ma77 holds about you. We will provide this in a readable format.
If any data we hold about you is inaccurate or incomplete, you have the right to have it corrected. Contact support with the details you'd like updated.
You can request deletion of your personal data. Note that some data must be retained by law and cannot be deleted immediately — we will explain what applies to your request.
In certain circumstances you can ask ma77 to limit how your data is processed while a dispute or query is being resolved.
You can request your account data in a structured, machine-readable format where technically feasible and applicable.
ma77 implements technical and organisational security measures to protect the personal data we hold. These measures include encryption of data in transit and at rest, access controls limiting who within the organisation can access personal data, session security mechanisms and continuous monitoring for suspicious activity patterns.
While we take security seriously, no online system is entirely immune to risk. You also have an important role in keeping your account secure:
We will never ask for your password. ma77 support staff will never request your account password or payment PIN through any channel. Any communication asking for these details should be treated as fraudulent.
The ma77 platform is strictly for users who are 18 years of age or older. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that an account has been registered by a minor, the account will be closed and any data collected will be deleted or anonymised in accordance with our data retention practices.
Parents or guardians who believe a minor may have created an account on ma77 should contact our support team immediately so that appropriate action can be taken.
ma77 may update this Privacy Policy from time to time to reflect changes in our data processing practices, platform features or applicable regulations. When we make material changes, we will notify registered users by email or via a prominent notice within the platform before the updated policy takes effect.
The date at the top of this page indicates when the policy was last updated. We encourage you to review this page periodically. Continuing to use the ma77 platform after an updated policy has been published and you have been notified constitutes your acceptance of the revised terms.
If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal data has been handled, please get in touch with the ma77 support team. Support is available 24 hours a day, 7 days a week via live chat within the app and website.
You can also reach our privacy team by email. Our contact address is displayed in the footer of this page. Please include your registered username when making a data-related request so we can locate your account efficiently and respond accurately.
We aim to acknowledge all privacy-related requests within 48 hours and to complete most requests within 30 days, depending on complexity. Where a request involves identity verification or legal considerations, it may take longer — in which case we will keep you informed of progress.
Live chat is the fastest route. For data access requests, corrections or deletion requests, opening a live chat session from within the ma77 app or website will connect you to a team member who can process your request directly.